1. Introduction

Welcome to DeepM’s Terms & Conditions page. These terms and conditions govern your use of our marketplace intelligence and optimization services offered through our website. By accessing or using our services, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services. These terms constitute a legally binding agreement between you and DeepM. Please read them carefully before accessing or using our services. Your use of our services indicates your acceptance of these terms.

2. Acceptance of Terms

Your access to and use of our services is conditioned on your acceptance and compliance with these terms. By accessing or using the services, you agree to be bound by these terms. If you disagree with any part of the terms, you may not access the services. We reserve the right to update, change, or replace any part of these terms at our sole discretion. It is your responsibility to check this page periodically for changes. Your continued use of or access to the services following the posting of any changes constitutes acceptance of those changes.

3. Services Offered

Our marketplace intelligence and optimization services are designed to assist e-commerce brands and sellers in maximizing their performance on Amazon’s marketplace. These services include but are not limited to:

• Providing insights and analytics based on public and private data sourced from Amazon and/or other sources.
• Offering optimization strategies tailored to enhance business performance on the platform.
• Presenting tools and recommendations to streamline and improve marketplace presence.

It’s important to note that while we strive to optimize your performance, external factors beyond our control may influence outcomes. As such, we cannot guarantee specific results and do not assume responsibility for marketplace performance.

4. Data Collection

We collect two types of data on behalf of our clients: public and private information. Public data pertains to general marketplace trends and publicly available information on the Internet. Private data encompasses specific business performance metrics within the Amazon marketplace, collected on behalf of our clients. We adhere to strict privacy and data protection standards. The collection, storage, and utilization of private data are solely for the purpose of optimizing our clients’ marketplace performance.

5. Subscription Terms

Our services are offered on a subscription basis. By subscribing to our services, you agree to the following terms:

• Subscription Model: Our subscription model operates on a monthly basis, where users pay a recurring fee for access to our services.
• Billing and Payments: Billing occurs monthly in advance, and payments are processed using the payment method provided upon subscription.

6. Cancellation and Refunds

Users can cancel their subscription at any time, and the cancellation will be effective from the next billing cycle. No refunds will be provided for the remainder of the current subscription period upon cancellation. Please note that upon cancellation, access to our services will cease at the end of the current billing cycle.

7. Responsibility for Results

While our services aim to optimize and enhance your performance on the Amazon marketplace, it’s important to understand that numerous external factors influence marketplace dynamics. Therefore, we cannot guarantee specific outcomes or results.

• Varied Marketplace Factors: Marketplace changes, algorithm updates, and shifts in consumer behavior are outside our control and can impact results.
• Limitation of Guarantee: We do not assume responsibility for changes in sales, rankings, or other performance metrics on the Amazon platform.

Our role is to provide guidance and tools to aid in improving performance. However, individual results may vary, and users acknowledge that marketplace success is influenced by multiple factors beyond our control.

8. Intellectual Property

All content, information, data, and materials provided through our services, including but not limited to software, text, graphics, logos, images, and designs, are the intellectual property of DeepM.

• Ownership Rights: All proprietary information and intellectual property used in our services remain the exclusive property of DeepM.
• Prohibited Use: Users are prohibited from reproducing, distributing, modifying, or otherwise using our intellectual property without explicit authorization.

Any unauthorized use of our intellectual property may result in legal action.

9. Confidentiality

We prioritize the confidentiality and security of user data and information collected during the provision of our services.

• Data Security Measures: We employ industry-standard security measures to safeguard user data against unauthorized access, disclosure, or alteration.
• Confidentiality Agreement: We commit to maintaining the confidentiality of all private data collected on behalf of our clients from Amazon.

Users’ trust and confidentiality are of utmost importance to us, and we strictly adhere to data protection regulations.

10. User Conduct

When using our services, users are expected to abide by certain guidelines and conduct themselves appropriately. Prohibited actions include:

• Unauthorized Activities: Users must not engage in any unauthorized use or access of our services.
• Misuse of Services: Users are prohibited from engaging in any behavior that disrupts the functioning of our platform or compromises its security.
• Compliance with Laws: Users must comply with all applicable laws and regulations while using our services.

Violation of these guidelines may result in the suspension or termination of access to our services.

11. Limitation of Liability

In no event shall DeepM, its directors, employees, partners, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses resulting from:

• The use or inability to use our services.
• Unauthorized access to or alteration of user transmissions or data.
• Any other matter relating to our services.

Users acknowledge that the company’s liability is limited to the fullest extent permitted by law.

12. Indemnification

Users agree to indemnify and hold harmless DeepM, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney’s fees and costs, arising out of:

• Their use of our services.
• Violation of these terms and conditions.
• Any third-party claims related to their use of the services.

This indemnification obligation will survive the termination of the user’s relationship with DeepM.

13. Governing Law

These terms and conditions, and any dispute arising out of or in connection with these terms, shall be governed by and construed in accordance with the laws of the United States.

• Jurisdiction: Any dispute, controversy, or claim arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts in the United States.

14. Changes to Terms & Conditions

We reserve the right to modify or replace these terms and conditions at any time. Any updates or changes will be effective immediately upon posting the revised terms on this page.

• Notification of Changes: Users will be notified of any material changes to these terms via email or through a prominent notice on our website.
• Continued Use: Continued use of our services after any changes to the terms constitutes acceptance of those changes.

It is recommended that users review these terms periodically for any updates or modifications.

15. Contact Information

For any questions or inquiries regarding these terms and conditions or our services, please contact us here.